About, FAQ, and Support

About

1. Track Your Usage

Pouched makes it easy to log your daily pouch use, monitor nicotine consumption, and analyze patterns over time. Simply record your usage, and we’ll handle the rest.

2. Set Your Quit Plan

Ready to quit? Start your Pouched Plan. Pouched helps you visualize your progress, celebrate streaks, and stay motivated with milestones and achievements.

3. Get AI Coaching

Our AI Coach offers 24/7 support through a chat interface, personalized to your journey. Whether you need motivation, advice, or just a listening ear, the coach is here to guide you using your actual data.

4. See Financial Impact

Understand how much you’re spending—and saving—as you reduce your nicotine pouch use. Real-time calculations and milestones make it easy to see the financial benefits of quitting.

5. Stay Inspired

From daily insights to progress reports, Pouched keeps you informed and motivated, so you never lose sight of your goals.

FAQ

Getting Started

Q: How do I start using Pouched? A: Download the app, open it, and start tracking.

Q: Do I need to create an account? A: Yes

Q: Is my data private? A: Yes, please reference our Privacy Policy. We only share data with necessary third-party providers (hosting, payment, etc.).

Tracking & Features

Q: What can I track? A: Track your pouch usage, nicotine strength, costs, and patterns. The app calculates your total nicotine intake and potential savings.

Q: How does the AI coach work? A: Our AI coach provides 24/7 support, helping you manage cravings, celebrate progress, and stay motivated. It learns your patterns to offer personalized strategies.

Q: Can I set my own quit goals? A: Currently, the app creates a reduction plan based on your current usage. We are working to implement custom goals.

Subscription & Billing

Q: What’s included in the free version? A: Basic tracking. Premium features include the AI coach, advanced analytics, savings information and quit planning.

Q: How do I cancel my subscription? A: You can cancel anytime through your Apple ID settings under Subscriptions.

Q: Will I lose my data if I cancel premium? A: No. Your tracking data stays intact even if you downgrade to the free version.

Technical Support

Q: How do I sync across devices? A: Create an account to automatically sync your data across all your devices.

Q: My data isn’t syncing A: Check your internet connection and ensure you’re logged into the same account on all devices.

Q: The app isn’t working properly A: Try force closing and reopening the app. If issues persist, contact our support team.

SUPPORT

Need Help?

Before Contacting Support:

  1. Check the FAQ above
  2. Force close and restart the app
  3. Ensure you’re on the latest version
  4. Check your internet connection

When Contacting Support: Please include:

  • Your device model
  • iOS version
  • App version
  • Brief description of the issue
  • Screenshots if relevant