Privacy Policy
Effective Date: December 26th, 2024
Introduction
Pouched values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our app, website, and related services.
Information We Collect
1. Personal Information: Name, email address, and payment information when you register or subscribe.
2. Usage Data: Daily pouch usage, nicotine strength, and app interaction data.
3. Device Information: Device type, operating system, and IP address.
How We Use Your Information
1. To provide and improve the app and website functionality.
2. To personalize your experience and deliver tailored quit plans.
3. To communicate updates, promotions, and customer support.
Data Sharing and Security
• We do not sell your data.
• Data is shared only with trusted partners (e.g., payment processors) as needed.
• All information is encrypted and securely stored.
Your Rights
You may access, update, or delete your data at any time by contacting hello@format.partners
GDPR Compliance Addition:
For Users in the European Union and United Kingdom:
Data Processing & Rights
Under GDPR, you have the following rights:
- Right to access your personal data
- Right to correct inaccurate data
- Right to request data deletion
- Right to restrict processing
- Right to data portability
- Right to object to processing
Data Storage & Transfer
- Your data is stored securely on Firebase servers
- Data may be transferred outside the EU/UK through our service providers
- We ensure appropriate safeguards through standard contractual clauses
Legal Basis
We process your data based on:
- Your consent
- Contract fulfillment (subscription service)
- Legitimate interests (app functionality)
Contact for GDPR Requests
Email: hello@format.partners
Response time: Within 30 days
Data Retention
You can request deletion anytime
Account data: Until account deletion
Usage data: 24 months